On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. Erie Insurance took immediate action to respond to the situation to safeguard our systems and data. More detail will be available on www.erieinsurance.com/newsroom.
ERIE Agents, Customers and Employees may receive emails or phone calls related to this outage from sources not affiliated with or authorized by ERIE.
Do not click any links from unknown sources or provide your personal information by phone or email.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers. Frequently asked questions specific to Customer Care Operations (CCO), First Notice of Loss (FNOL), Claims, and Underwriting are addressed below.
We have continued to take protective action for the security of our systems and the investigation into this event is ongoing. We are working with law enforcement and are conducting a comprehensive forensic analysis with the assistance of leading cybersecurity experts to gain a full understanding of this event.
The investigation into this event is ongoing. At this time, we don’t have an exact estimate.
The investigation into this event is ongoing. We will continue to provide updates as we have more information.
ERIE leaders are providing guidance to Employees regarding work that can continue while planning for the backlog of work resulting from the outage.
Customer Care Operations (CCO) is open from 8 a.m. – 7 p.m. EST to assist with some Customer inquiries.
Life Customer Care Operations (LCCO) is open from 8 a.m. – 4 p.m. EST to assist with some Erie Family Life Agent and Customer inquiries.
Electronic Funds Transfer (EFT) payments will not be withdrawn from Customer accounts during the outage. Further guidance will be shared once the network outage is resolved.
Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage.
Claims First Notice of Loss (FNOL) is available to take loss reports and establish rentals reservations. FNOL is not able to verify coverage for the loss at this time.
Claims Employees are working on existing claims to the best of their ability. Their claims notes will be entered into Erie Claims Center once the network issue is resolved.
ERIE’s Processing areas are not operating at this time.
We’re all in this together. The ALLCHOICE team is here to answer questions, offer guidance, and provide support while Erie Insurance works toward a resolution. This is the kind of moment that reminds us why it’s important to have a partner in your corner.
If you need help, please don’t hesitate to reach out to your ALLCHOICE Risk Advisor. We’re ready when you are—and we’re staying ready until everything is back to normal.
Contact your ALLCHOICE Service Team or call them at 1-844-540-0463 now.
Give us a call at 1-844-540-0463 or Visit our Digital Claims Center and direclt submit your claim information to the Claims Department.
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