UPDATE 2025.06.16 10:30

Name: ALLCHOICE Insurance
Price range: $

Thank you for your continued patience as the ERIE Insurance system outage continues.

While Erie investigates the situation, we want to make sure you’re informed and supported.

Here’s the latest guidance:

Home > ALLCHOICE News and Updates > Erie Insurance - System Outage Updates > Erie Insurance – System Outage Update 2025.06.16 10:30

🛡 You Are Still Covered

Your ERIE insurance coverage remains active.

Policies will not be canceled due to payment processing delays during the outage. You do not need to switch carriers.

💳 Payment Info

P&C Customers: EFT payments are not being withdrawn right now. Payments will resume once systems are restored.

Life Insurance Customers: EFT payments are still processing. A 30-day grace period has been extended for other payment types.

📞 Filing a Claim?

ERIE’s First Notice of Loss (FNOL) team is handling all new claim reports.

Call 1-844-540-0463 daily between 9 a.m. – 5 p.m. EST.

Your ALLCHOICE Risk Advisor will stay on the line with you during the call.

🚗 Need a Rental Car?

Call 1-844-959-1538 to speak with Enterprise Rental Car directly.

You may need your agency number and policy number.

We advise you call ALLCHOICE first to dicsuss any questions or concerns.

🚘 Auto ID Cards

Temporary ID cards are not available.

However, ERIE can verbally verify coverage directly with dealerships if needed.

Have the dealership call 1-800-458-0811 during business hours.

📄 Life Insurance

Life Customer Care remains available at 1-800-458-0811 (ext. 4340) from 8 a.m. – 4 p.m. EST.

Claims can still be filed, and documents can be faxed to 866-567-1219.

Be Safe & Stay Alert

ERIE is NOT calling or emailing customers to request payments or personal info.

DO NOT click suspicious links or share details. If anything seems off, contact ALLCHOICE directly at 1-844-540-0463.

Our team is here to support you every step of the way.

If you have questions about your coverage, a pending claim, or next steps, don’t hesitate to reach out to your Risk Advisor.

Are you a Erie Insurance Customer?

Need Assistance Servicing Your Policy:

Contact your ALLCHOICE Service Team or call them at 1-844-540-0463 now.

Need to File a Claim:

Give us a call at 1-844-540-0463 or Visit our Digital Claims Center and direclt submit your claim information to the Claims Department.