Erie Insurance – System Outage Update 2025.06.13 10:10
UPDATE 2025.06.12 14:30 Erie Systems Are Still Down: Quoting, policy updates, and claims processing through Erie Insurance continue to be unavailable due to a system-wide outage. We’re Still Here to Help: The ALLCHOICE team is fully operational. We are tracking your needs manually and using our secure internal systems to make sure nothing falls through […]
Erie Insurance – System Outage Update 2025.06.12 14:30
UPDATE 2025.06.12 14:30 ERIE Agents, Customers and Employees may receive emails or phone calls related to this outage from sources not affiliated with or authorized by ERIE. Do not click any links from unknown sources or provide your personal information by phone or email. If someone contacts you about Erie Insurance and you’re unsure if […]
Statement: Erie Insurance Information Security Event 2025.06.11 14:46
Statement: Erie Insurance Information Security Event 2025.06.11 14:46 ERIE, Pa. (June 11, 2025) – Erie Insurance today released the following statement regarding an ongoing network outage and confirmed an information security event: On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. We took immediate action to respond to the situation to safeguard our […]
Erie Insurance – Information Security Event FAQs 2025.06.11 14:30
INFORMATION SECURITY EVENT FAQs 2025.06.11 14:30 On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. Erie Insurance took immediate action to respond to the situation to safeguard our systems and data. More detail will be available on www.erieinsurance.com/newsroom. What steps should I take during this outage? ERIE Agents, Customers and Employees […]
Erie Insurance – System Outage Update 2025.06.10 09:02
UPDATE 2025.06.10 09:02 Erie Insurance Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage. Erie Insurance Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its […]
Erie Insurance – System Outage Update 2025.06.10 09:01
UPDATE 2025.06.10 09:01 Erie Insurance Life Customer Care Operations (LCCO) is open from 8 a.m. – 4 p.m. EST to assist with some Erie Family Life Agent and Customer inquiries. Erie Insurance Life Customer Care Operations (LCCO) is open from 8 a.m. – 4 p.m. EST to assist with some Erie Family Life Agent and […]
Erie Insurance – System Outage Update 2025.06.10 09:00
UPDATE 2025.06.10 09:00 Erie Insurance Customer Care Operations (CCO) is open from 8 a.m. – 7 p.m. EST to assist with some Customer inquiries. Customer Care Operations (CCO) is open from 8 a.m. – 7 p.m. EST to assist with some Customer inquiries. We will provide the next update as soon as we have new […]
Erie Insurance – System Outage Update 2025.06.09 13:15
UPDATE 2025.06.09 13:15 The network outage impacting all ERIE systems continues. All available resources are working to assess and resolve the issue. The ALLCHOICE alert page linked below has been updated to include critical information and resources. We will provide the next update as soon as we have new information to share. Thank you for […]
Erie Insurance – System Outage Update 2025.06.09 09:02
UPDATE 2025.06.09 09:02 The network outage impacting all ERIE systems continues. All available resources are working to assess and resolve the issue. We will continue to provide status updates and resources via the alert page linked here. Additional information and resources will be posted at approximately noon on Monday. Thank you for your understanding and […]
Erie Insurance Customers in the Dark as Massive Outage Persists
Erie Insurance Customers in the Dark as Massive Outage Persists As of June 7, Erie Insurance is experiencing a significant system outage that is affecting quoting, policy service, and claims processing for both customers and agents. With Erie Insurance customers in the dark as the massive outage persists, uncertainty has grown while the full scope […]