UPDATE 2025.06.16 18:00 Customers with term conversion options that expire during the network outage will be offered the opportunity to exercise the conversion once the network issue is resolved. Will Erie Family Life extend term conversion options that expire during the network outage? Customers with term conversion options that expire during the network outage will be offered the opportunity to exercise the conversion once the network issue is resolved. For the latest updates and answers

Statement: Erie Insurance Information Security Event 2025.06.17 13:30 ERIE, Pa. (June 17, 2025) – Erie Insurance today released an update regarding the company’s ongoing network outage and information security incident response: Our teams – partnering with leading cybersecurity experts – continue working around the clock to restore access for customers, agents and employees. Unfortunately, incidents like this are becoming increasingly sophisticated and can impact even the most well-protected organizations. Upon detecting unauthorized activity, we took

UPDATE 2025.06.16 18:00 Erie Insurance is still experiencing a system outage. For the latest updates and answers to frequently asked questions, please visit the link below. The ALLCHOICE team is here to support you and will continue to share information as it becomes available.  We will provide the next update as soon as we have new information to share. Thank you for your patience and understanding. https://allchoiceinsurance.com/erie-insurance-network-outage-updates/ You’re Not Alone We’re all in this together.

UPDATE 2025.06.12 14:30 Erie Systems Are Still Down: Quoting, policy updates, and claims processing through Erie Insurance continue to be unavailable due to a system-wide outage. We’re Still Here to Help: The ALLCHOICE team is fully operational. We are tracking your needs manually and using our secure internal systems to make sure nothing falls through the cracks. Claims & Requests Are Being Prepped: If you’ve submitted a quote or claim request, we’re documenting it and

Statement: Erie Insurance Information Security Event 2025.06.14 14:15 ERIE, Pa. (June 14, 2025) – Erie Insurance today released the following statement: While the network outage and protective measures we initiated will continue, our agents, claims and customer care teams are supporting our customers. We are making strong and steady progress. Our teams—working alongside leading cybersecurity experts—continue working around the clock to restore access for customers, agents and employees. We’re confident in our actions, but this work is

UPDATE 2025.06.12 14:30 Erie Systems Are Still Down: Quoting, policy updates, and claims processing through Erie Insurance continue to be unavailable due to a system-wide outage. We’re Still Here to Help: The ALLCHOICE team is fully operational. We are tracking your needs manually and using our secure internal systems to make sure nothing falls through the cracks. Claims & Requests Are Being Prepped: If you’ve submitted a quote or claim request, we’re documenting it and

UPDATE 2025.06.12 14:30 ERIE Agents, Customers and Employees may receive emails or phone calls related to this outage from sources not affiliated with or authorized by ERIE. Do not click any links from unknown sources or provide your personal information by phone or email. If someone contacts you about Erie Insurance and you’re unsure if it’s legitimate, call an ALLCHOICE Representative directly at 1-844-540-0463 with any questions or concerns. ERIE Agents, Customers and Employees may

Statement: Erie Insurance Information Security Event 2025.06.11 14:46 ERIE, Pa. (June 11, 2025) – Erie Insurance today released the following statement regarding an ongoing network outage and confirmed an information security event: On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. We took immediate action to respond to the situation to safeguard our systems and data. Since Saturday, we have continued to take protective action for the security of our systems. We are

UPDATE 2025.06.10 09:02 Erie Insurance Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage.   Erie Insurance Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage. We will provide the next update as soon as we have

UPDATE 2025.06.10 09:01 Erie Insurance Life Customer Care Operations (LCCO) is open from 8 a.m. – 4 p.m. EST to assist with some Erie Family Life Agent and Customer inquiries. Erie Insurance Life Customer Care Operations (LCCO) is open from 8 a.m. – 4 p.m. EST to assist with some Erie Family Life Agent and Customer inquiries. We will provide the next update as soon as we have new information to share. Thank you for

UPDATE 2025.06.10 09:00 Erie Insurance Customer Care Operations (CCO) is open from 8 a.m. – 7 p.m. EST to assist with some Customer inquiries. Customer Care Operations (CCO) is open from 8 a.m. – 7 p.m. EST to assist with some Customer inquiries. We will provide the next update as soon as we have new information to share. Thank you for your patience and understanding. https://allchoiceinsurance.com/erie-insurance-network-outage-updates/ You’re Not Alone We’re all in this together. The

UPDATE 2025.06.09 13:15 The network outage impacting all ERIE systems continues. All available resources are working to assess and resolve the issue. The ALLCHOICE alert page linked below has been updated to include critical information and resources. We will provide the next update as soon as we have new information to share. Thank you for your patience and understanding. The network outage impacting all ERIE systems continues. All available resources are working to assess and

UPDATE 2025.06.09 09:02 The network outage impacting all ERIE systems continues. All available resources are working to assess and resolve the issue. We will continue to provide status updates and resources via the alert page linked here. Additional information and resources will be posted at approximately noon on Monday. Thank you for your understanding and patience. The network outage impacting all ERIE systems continues. All available resources are working to assess and resolve the issue.