As of June 7, Erie Insurance is experiencing a significant system outage that is affecting quoting, policy service, and claims processing for both customers and agents. With Erie Insurance customers in the dark as the massive outage persists, uncertainty has grown while the full scope and cause of the issue remain unconfirmed. Erie has acknowledged the outage and is working to resolve it.
At ALLCHOICE Insurance, we know how disruptive a situation like this can feel—especially when it comes to something as important as your insurance. That’s why we’re stepping in to make sure you’re not left with questions, confusion, or delays. Our team remains fully operational and ready to support you while Erie works to restore service.
During this time, we recommend the following actions to stay proactive and informed:
Call Us First. Whether you have questions about a quote, need to file a claim, or want to review your policy, we’re here and available. Don’t wait—we can walk you through your next steps and keep things moving on our end.
Document Everything. If you’re preparing to file a claim, start collecting details now. Photos, receipts, and notes about any losses or incidents will help us act quickly once Erie systems come back online.
Review Your Coverage. Not sure what your policy covers? This is a great time to check in with your ALLCHOICE Risk Advisor. We’ll review your policy with you and ensure your coverage is aligned with your needs.
Watch for Updates. While Erie has not yet provided an official timeline for resolution, we’ll keep you informed with any updates they share. You can also follow ALLCHOICE on social media or check your email for real-time news.
You can file your claim here: ALLCHOICE Insurance Claim Center
Outages happen — but you should never feel like you’re navigating them alone. At ALLCHOICE Insurance, our job is to protect what matters most to you. That doesn’t change just because a system goes offline.
We’ve implemented internal tracking systems to make sure your needs don’t fall through the cracks during this disruption. Whether you’re awaiting a quote, trying to file a claim, or simply need support—we’ve got your back.
If your situation is time-sensitive and Erie’s outage presents a challenge, we may also be able to explore options with other carriers to ensure there’s no gap in protection.
DID YOU KNOW?
Nearly 60% of insurers say cyber threats are their top concern in 2024
— reminding us that even insurance needs insurance!
We’re all in this together. The ALLCHOICE team is here to answer questions, offer guidance, and provide support while Erie Insurance works toward a resolution. This is the kind of moment that reminds us why it’s important to have a partner in your corner.
If you need help, please don’t hesitate to reach out to your ALLCHOICE Risk Advisor. We’re ready when you are—and we’re staying ready until everything is back to normal.
Check out Team ALLCHOICE or call us at 1-844-540-0463 to speak to a Risk Advisor.
Give us a call at 1-844-540-0463 or Get Insurance Quote Online NOW.
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